HomeShipping & Delivery Policy
Last Updated: 1/1/2025
At the OutDoor Store, we aim to provide a smooth and reliable shopping experience. As a dropshipping business, we work with third-party suppliers to ship products directly to you. Below, you’ll find details about our shipping process, estimated delivery times, and what to do if an issue arises.
1. Order Processing Time
📦 Orders are processed within 2 business days (excluding weekends & public holidays).
📧 A confirmation email with tracking details will be sent once your order ships.
Note: Processing times may be longer during peak periods or due to supplier delays.
2. Shipping Time frames & Costs
Since our products are shipped directly from suppliers, delivery times may vary.
| Region | Estimated Delivery Time | Estimated Shipping Cost |
|---|---|---|
| Australia-wide | 7 – 31 business days | $15 – $25 |
| Express Shipping (if available) | 4-10 business days | $20 – $45 |
🚀 We do not guarantee exact delivery dates, as shipping times depend on our suppliers and logistics partners.
3. Tracking Your Order
Once your order ships, you will receive a tracking number via email.
4. Delays & Missing Orders
While we strive to meet estimated delivery times, delays may occur due to:
✔️ Customs processing
✔️ Weather conditions
✔️ High-demand periods (e.g., holiday seasons)
If your order is significantly delayed or hasn’t arrived within 14 days of the estimated time frame, please contact us at [email protected], and we’ll investigate with our suppliers.
5. Incorrect Address or Failed Delivery
It is the customer’s responsibility to provide a correct shipping address. If a package is returned due to an incorrect address or failed delivery attempt, the customer may need to:
📌 Pay additional shipping fees for re-delivery OR
📌 Accept a refund (excluding original shipping costs).
6. Lost or Damaged Packages
📦 If your order arrives damaged or is lost in transit, please contact us within 14 days of delivery with:
✅ Photos of the damaged item and packaging (if applicable).
✅ Order details (order number, tracking info).
We will work with our suppliers to arrange a replacement or refund in accordance with Australian Consumer Law.
7. Contact Us
For any shipping inquiries, reach us at:
📧 Email: [email protected]
By placing an order with The Outdoor-Store, you acknowledge and agree to this Shipping Policy. We may update it periodically, and changes will be posted here.